General terms of sale
Version of 17 October 2026. They apply to every order placed with Akilly Technologies FZ-LLC, unless specific terms written on the pro forma provide otherwise, in which case the pro forma prevails.
1. Quotes and orders
A quote is issued in writing, based on the bill of materials sent by the customer. It states references, quantities, the landed price, the currency, the planned delivery date and the payment terms. A quote is valid for 15 days unless stated otherwise. The order is firm on receipt of the payment agreed on the pro forma.
2. Prices and DDP delivery
Unless stated otherwise, prices are quoted Delivered Duty Paid (DDP, Incoterms 2020) to the delivery address given by the customer. They include international freight, customs clearance, import duties and import taxes. The quoted price is the price paid by the customer; no additional charge is due on arrival, unless a service is added at the customer's request.
3. Payment
Payment is due in full on order, in the currency stated on the pro forma (CFA francs, local currency, euros or US dollars). A letter of credit may be accepted, under conditions set out in writing. Deferred payment terms may be granted to a customer with an order history, by written agreement.
4. Lead times
The delivery date stated on the pro forma is confirmed in writing before the order. It depends on manufacturers' lead times, transport and import formalities. Akilly informs the customer of any change as soon as it becomes aware of it. A delay does not give a right to cancellation or compensation, unless agreed otherwise in writing.
5. Receipt
The customer checks the parcels on receipt, in the presence of the carrier, and reports any missing item or visible damage in writing within 48 hours, with photos. Serial numbers appear on the packing list.
6. Warranty and RMA
Products carry the manufacturer's warranty, whose duration and conditions are those of each brand. In case of failure, the customer sends the serial number and a description of the fault; Akilly opens the RMA case with the manufacturer, provides a reference and informs the customer in writing until the repair, replacement or refund decided by the manufacturer. Return costs are specified case by case. The warranty does not cover damage caused by incorrect installation, non-compliant power supply, modification or abnormal use.
7. Software licences
Software licences and subscriptions are subject to their publisher's terms. They are activated in the name of the end customer given at the time of order and are neither taken back nor exchanged once activated.
8. Liability
Akilly's liability is limited to the amount of the order concerned. Akilly is not liable for indirect losses (loss of business, data or revenue). The customer remains responsible for choosing products according to its needs and for the compliance of its use with local regulations.
9. Compliance and export
Products are supplied in accordance with applicable export regulations. The customer warrants that it is not subject to sanctions and that the products will not be re-exported to prohibited destinations or uses.
10. Applicable law
These terms are governed by the law of the United Arab Emirates. The parties seek an amicable settlement of any dispute; failing that, the competent courts are those of Ras Al Khaimah, United Arab Emirates.
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