You write to us
Serial number and fault description, by e-mail or WhatsApp. A ticket with a reference is sent back to you.
How it works
One price delivered to you. One payment in your currency. One contact.
Here, step by step and without jargon, is what happens between your bill of materials and delivery on site.
The journey
Four steps, all in writing.
Bill of materials
You send it through the quote form: text, spreadsheet, PDF or photo. The assistant structures it (reference, quantity, brand) and you confirm it.
Review and DDP quote
We flag end-of-life references, missing optics and licences, better-priced equivalents. Then we quote DDP, delivered to your address, in the currency you chose. Within 48 working hours.
Pro forma and payment
The pro forma states price, currency, delivery date, warranty and RMA procedure. You pay on order, in your currency.
Delivery on site
Consolidation, freight, customs clearance, duties and taxes: we handle everything. You receive the goods with the packing list and serial numbers.
Delivery
DDP: Delivered Duty Paid, to your door.
The most complete Incoterm. We take care of the whole chain to your address, and the quoted price is the final price.
- International freight, by air or sea depending on volume and urgency
- Customs clearance on arrival, import duties and taxes included
- Delivery to the address of your choice: your premises, the client site, a warehouse
- Documents provided: invoice, packing list with serial numbers, certificate of origin
- Anywhere in Africa, with no minimum order
Payment
You pay in your currency, on written terms.
No foreign bank to go through, no exchange-rate surprise: the pro forma is issued in the currency you choose.
- CFA francs (XOF, XAF), other local currencies, euros or US dollars
- Full payment on order
- Letter of credit accepted under conditions on larger projects
- Open terms possible once a track record exists
- Everything agreed is written on the pro forma
After delivery
Manufacturer warranty and RMA handled.
We open the case
With the brand, with the warranty documents. You are informed in writing at every step.
Return or replacement
Depending on the brand's policy. The warranty timeline is theirs; the follow-up is ours.
Glossary
The terms you will read on our quotes.
- DDP
- Delivered Duty Paid (Incoterms 2020). The seller bears freight, customs clearance, duties and taxes up to the customer's address. The quoted price is the price paid.
- Incoterm
- International rule that sets who pays what and where the risk passes from seller to buyer. We offer DDP by default, EXW or FOB on request.
- EXW / FOB
- Ex Works: you collect the goods from us and arrange all transport. Free On Board: we deliver on board at the port of departure, you take over from there.
- Pro forma
- Provisional invoice issued before payment. It fixes references, quantities, prices, currency, delivery date and terms. It is the document that binds both parties.
- Bill of materials (BoM)
- The list of references and quantities for your project. A spreadsheet, a PDF or even a photo is enough: we structure it for you.
- RMA
- Return Merchandise Authorization: the return case opened with the manufacturer when a unit fails under warranty. We open it and follow it for you.
- Letter of credit (LC)
- Your bank's undertaking to pay on presentation of the shipping documents. Accepted under conditions on larger projects.
- Packing list
- Document attached to the shipment: content of each parcel and serial numbers. Used for checks on receipt and for warranty cases.
Before you order
The questions a first order really raises.
01What exactly does DDP cover?
Delivered Duty Paid: international freight, customs clearance on arrival, import duties, import taxes and delivery to your address. The quoted price is the price you pay. There is no minimum order, and it applies to every country we serve.
02Which currency can I pay in?
Any: CFA francs (XOF, XAF), other local currencies, euros or US dollars. You choose the currency when you request the quote, and the pro forma is issued in that currency.
03What are the payment terms?
Full payment on order. Letters of credit accepted under conditions on larger projects. Open terms are considered once a track record exists. Whatever we agree is written on the pro forma.
04What are the delivery lead times?
They depend on the brand, stock and country. Every quote states a date confirmed in writing before you commit to your client. Lead times per reference are shown on the B2B portal.
05Is the equipment genuine and under warranty?
Yes. Akilly is an official distributor: every unit ships with its manufacturer warranty and its serial number recorded on the packing list. If a tender requires the origin of a line item to be documented, we provide the supporting documents.
06What if a unit fails?
Send us the serial number and a fault description. We open the RMA case with the brand, give you a reference and keep you informed in writing until the unit is returned or replaced.
07Will someone answer in French?
Yes. Quotes, datasheets and RMA cases in French or English, as you prefer. Our working week runs Monday to Saturday.
08Do I need an account to get a quote?
No. The quote form is open to every integrator. The free B2B account additionally gives access to the detailed catalogue, availability and your order history.
09What happens on delivery?
You check the parcels with the carrier against the packing list (contents and serial numbers). Any missing item or visible damage is reported to us in writing within 48 hours, with photos, and we take it from there.
10Can you deliver directly to my end customer?
Yes. The delivery address is up to you: your warehouse, your customer's site or several sites of one project. The commercial documents stay in your name.
11What happens after I send the quote form?
You immediately receive an acknowledgement with a reference. A sales engineer checks the bill of materials, asks any questions needed and sends you the DDP quote within 48 working hours.
Shall we start?
Your first bill of materials, quoted DDP within 48 working hours.
No account, no commitment. The free B2B account comes later if you wish.